Please inform me about the refund policy.

Hello, this is the server operations team at JIGU IDC.

Our refund policy is as follows:

  1. Refunds are possible within one week if there are any service-related issues.
  2. When requesting a refund, the setup fee plus the prorated amount for the days used (divided by 30) will be deducted from the total refund amount.
  3. The refund processing period typically takes about 3 to 4 weeks.

For more details, please contact our customer center.

Thank you.

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