We encountered an error with a program installed on the server. What should we do?

At JIGU IDC, we only provide servers and network services for internet services.

Unfortunately, we are unable to provide technical support for programs installed and operated on your server.

Please contact the developer or supplier of the respective program for assistance.

However, we are available 24/7 to assist with any network-related issues, DDoS attacks, or server-related matters.

  • 0 Users Found This Useful
Was this answer helpful?

Related Articles

I want to block IP addresses from a specific country due to a DDoS attack. What should I do?

JIGU IDC has implemented a Cisco Protection system capable of defending against DDoS attacks of...
The server suddenly went down. How can I get emergency technical support?

To receive specialized technical support from JIGU IDC, please contact our customer center or...
What are the customer service hours?

JIGU IDC customer service operates a 24/7 hotline, 365 days a year, where you can receive...
How should I handle emergency failures?

JIGU IDC operates a 24/7 customer service center, 365 days a year. Additionally, we conduct...
Do you offer data backup services?

Backup services are divided into two types: remote backup and local disk backup. Local disk...
« Back